Starting a Return or Repair Request

We hope you love your Transcend purchase but we understand that things can change or happen.

Please review the full details of our return policy and warranty policy to determine if your product or device is eligible for a return or serviced under warranty.

Our customer care specialists are also available to answer your questions. Please follow the directions below to reach the correct customer care department as this will allow us to better assist you.

If you purchased your Transcend travel CPAP from our website or through a Transcend sales representative, please call 866-978-9481 or fill out the form below.
If you purchased your Transcend travel CPAP from an authorized Transcend partner — online CPAP dealer or Durable Medical Equipment dealer — please call 877-621-9626 and press #2, or fill out the form below.

Hours of operation: M-F 8:00am – 4:30pm CST

***Please do not leave multiple messages in one day as this greatly slows down our response time.***

Or, for a quicker response fill out the form below and a representative will be in touch:

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Are you contacting us about an existing device or order, or do you have product questions?
Where did you purchase your device?
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Starting a Return or Repair Request

Interest-Free Monthly Payments

Prescription Required

This device requires a prescription to purchase which you will be able to upload after checking out.

If you do not have your prescription our Medical Records team will work with you and your doctor to obtain a valid prescription. If you have any questions or would like assistance, please call 800-311-5840.

A valid prescription:

✔ Must include one of the following terms:
For CPAP: Continuous Positive Airway Pressure, or CPAP
For APAP: AutoPAP, APAP, Auto Adjusting or Self Adjusting CPAP, Auto Set, Auto CPAP, Continuous Positive Airway Pressure or CPAP, Auto-titrating

✔ Must include settings:
For CPAP: Your specific single pressure setting: _ CM/H20
For APAP: Your pressure range from _ to ___ CM/H20

✔ Your physician’s signature

✔ Your physician’s contact information (including fax)

✔ The patient’s full name

✔ Valid date

For more information on our Prescription Policy, please click HERE.