Starting a Return or Repair Request
We hope you love your Transcend purchase but we understand that things can change or happen.
Please review the full details of our return policy and warranty policy to determine if your product or device is eligible for a return or serviced under warranty.
Our customer care specialists are also available to answer your questions. Please follow the directions below to reach the correct customer care department as this will allow us to better assist you.
- If you purchased your Transcend travel CPAP from our website or through a Transcend sales representative, please call 866-978-9481 or fill out the form below.
- If you purchased your Transcend travel CPAP from an authorized Transcend partner — online CPAP dealer or Durable Medical Equipment dealer — please call 877-621-9626 and press #2, or fill out the form below.
Hours of operation: M-F 8:00am – 4:30pm CST
***Please do not leave multiple messages in one day as this greatly slows down our response time.***
Or, for a quicker response fill out the form below and a representative will be in touch: