Our customer service department is dedicated to assisting you in a timely matter.  Please follow the directions below to reach the correct customer service department as this will allow us to better assist you.  

  • Transcend Customers: If you purchased your device from the MyTranscend website or through our call center, please call 866-978-9481 or fill out the form below.
  • Somnetics Customers: If you purchased through one of our online or DME partners (CPAP.com, Apriadirect.com, Sleepdirect.com, etc.) please call 877-621-9626 and press #2, or fill out the form below.

Hours of operation: M-F 8:30am – 4:30pm CST

***Please do not leave multiple messages in one day as this greatly slows down our response time.***


Or, for a quicker response fill out the form below and a representative will be in touch:

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Fill out the form below to begin the process:

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