Contact Customer Care

Our customer care specialists are available to answer your questions. Please follow the directions below to reach the correct customer care department as this will allow us to better assist you. If you have a device that is not working, please submit a repair request HERE.

You can call us at 877-621-9626 for assistance as listed.

Choose option 1 if you’re a reseller/distributor of our product then listen to the menu.
Choose option 2 if you want to make a personal purchase.
Choose option 3 if you need support with your personal CPAP.

You can also fill out the form below.

If a message is left on either channel, we’ll get back to you ASAP within the next business day.

Hours of operation: Monday thru Friday 8:00am to 4:30pm CST

Name*
First Last
Email*
Phone
Are you contacting us about an existing device or order, or do you have product questions?
Where did you purchase your device?
Inquiry*
How did you hear about Transcend?
HIPAA regulations require that we let you know that our emails are not encrypted. As such, in the event a third party gained access to these emails information contained therein could be viewed by others. By providing your email address, you consent to receive unencrypted emails.
CAPTCHA
Name
This field is for validation purposes and should be left unchanged.

Contact Customer Care

Your Cart

Interest-Free Monthly Payments

Prescription Required

This device requires a prescription to purchase which you will be able to upload after checking out.

If you do not have your prescription our Medical Records team will work with you and your doctor to obtain a valid prescription. If you have any questions or would like assistance, please call 800-311-5840.

A valid prescription:

✔ Must include one of the following terms:
For CPAP: Continuous Positive Airway Pressure, or CPAP
For APAP: AutoPAP, APAP, Auto Adjusting or Self Adjusting CPAP, Auto Set, Auto CPAP, Continuous Positive Airway Pressure or CPAP, Auto-titrating

✔ Must include settings:
For CPAP: Your specific single pressure setting: _ CM/H20
For APAP: Your pressure range from _ to ___ CM/H20

✔ Your physician’s signature

✔ Your physician’s contact information (including fax)

✔ The patient’s full name

✔ Valid date

For more information on our Prescription Policy, please click HERE.