Contact Us - My Transcend

Call or Email Customer Service

Our customer service department is dedicated to assisting you in a timely matter. Please follow the directions below to reach the correct customer service department as this will allow us to better assist you.

Transcend Customers: If you purchased your device from the MyTranscend website or through our call center, please call 866-978-9481 or fill out the form below.
Somnetics Customers: If you purchased through one of our online or DME partners (CPAP.com, Apriadirect.com, Sleepdirect.com, etc.) please call 877-621-9626 and press #2, or fill out the form below.

Hours of operation: M-F 8:30am – 4:30pm CST

***Please do not leave multiple messages in one day as this greatly slows down our response time.***

Or, for a quicker response fill out the form below and a representative will be in touch:

Name*
First Last
Email*
Phone
Are you contacting us about an existing device or order, or do you have product questions?
Where did you purchase your device?
Inquiry*
How did you hear about Transcend miniCPAP?
HIPAA regulations require that we let you know that our emails are not encrypted. As such, in the event a third party gained access to these emails information contained therein could be viewed by others. By providing your email address, you consent to receive unencrypted emails.
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Phone
This field is for validation purposes and should be left unchanged.

Start a Trial Return or Repair Request

Fill out the form below to begin the process:

Step 1 of 2

RMA Type(Required)

Please select the type of RMA you are submitting.

60 Day Trial Return

Repair Return

Name(Required)

First Last

Company

If a DME or Online Dealer

Client ID

Somnetics Issued ID

Company RMA#

Phone(Required)

Email(Required)

Address(Required)

Street Address City State / Province / Region ZIP / Postal Code

HIPAA regulations require that we let you know that our emails are not encrypted. As such, in the event a third party gained access to these emails information contained therein could be viewed by others. By providing your email address, you consent to receive unencrypted emails.

Product(Required)

Select the product you are returning or having repaired. ***Always select your CPAP if it is not just an accessory***

Date of Purchase(Required)

Select the date of purchase, if unknown select todays date.

Where Purchased(Required)

Select where you purchased the product. If unknown, select other.

Serial #(Required)

Transcend Auto: Underneath the filter cover — Transcend 3: On the bottom of the device — Transcend 365: Underneath the water reservoir

Lot #(Required)

Description(Required)

Provide a brief description of the product such as the brand or model number

Reason for Return(Required)

Select the option that most closely aligns with your reason for returning.

Issue(Required)

Select the option that most closely aligns with your issue

Additional Return Information

Provide a brief explanation of the reason for return.

Issue Explained(Required)

Provide a brief explanation of the issue as well as any troubleshooting steps that have been taken.

Upload Files

Upload pictures that can be used to help identify issues.

Drop files here or

Max. file size: 8 MB.

This field is for validation purposes and should be left unchanged.

Want help now? Check out our FAQ page

Interest-Free Monthly Payments

Prescription Required

This device requires a prescription to purchase which you will be able to upload after checking out.

If you do not have your prescription our Medical Records team will work with you and your doctor to obtain a valid prescription. If you have any questions or would like assistance, please call 800-311-5840.

A valid prescription:

✔ Must include one of the following terms:
For CPAP: Continuous Positive Airway Pressure, or CPAP
For APAP: AutoPAP, APAP, Auto Adjusting or Self Adjusting CPAP, Auto Set, Auto CPAP, Continuous Positive Airway Pressure or CPAP, Auto-titrating

✔ Must include settings:
For CPAP: Your specific single pressure setting: _ CM/H20
For APAP: Your pressure range from _ to ___ CM/H20

✔ Your physician’s signature

✔ Your physician’s contact information (including fax)

✔ The patient’s full name

✔ Valid date

For more information on our Prescription Policy, please click HERE.