Repair Request Form

Please review the Transcend Warranty Policy to determine if your product or device is still covered by warranty. For full details of the warranty policy, refer to your device user manual.

To begin the repair request process, fill out the form below:

Step 1 of 2

RMA Type(Required)
Please select the type of RMA you are submitting.
- Warranty Repair
- Repair (Non-Warranty)
Name(Required)
First Last
Company

If a DME or Online Dealer
Client ID

Somnetics Issued ID
Company RMA#
Phone(Required)
Email(Required)
Address(Required)
Street Address City State / Province / Region ZIP / Postal Code
HIPAA regulations require that we let you know that our emails are not encrypted. As such, in the event a third party gained access to these emails information contained therein could be viewed by others. By providing your email address, you consent to receive unencrypted emails.

Product(Required)
Select the product you are returning or having repaired. ***Always select your CPAP if it is not just an accessory***
Date of Purchase(Required)
Select the date of purchase, if unknown select todays date.
Month
Day
Year
Where Purchased(Required)
Select where you purchased the product. If unknown, select other.
Serial #(Required)
Transcend Auto: Underneath the filter cover — Transcend 3: On the bottom of the device — Transcend 365: Underneath the water reservoir
Lot #(Required)
Description(Required)
Provide a brief description of the product such as the brand or model number
Issue(Required)
Select the option that most closely aligns with your issue
Issue Explained(Required)
Provide a brief explanation of the issue as well as any troubleshooting steps that have been taken.
Upload Files
Upload pictures that can be used to help identify issues.
Drop files here or

Max. file size: 8 MB.
HIPAA regulations require that we let you know that our emails are not encrypted. As such, in the event a third party gained access to these emails information contained therein could be viewed by others. By providing your email address, you consent to receive unencrypted emails.
Phone
This field is for validation purposes and should be left unchanged.

Repair Request Form

Step 1 of 2

Interest-Free Monthly Payments

Prescription Required

This device requires a prescription to purchase which you will be able to upload after checking out.

If you do not have your prescription our Medical Records team will work with you and your doctor to obtain a valid prescription. If you have any questions or would like assistance, please call 800-311-5840.

A valid prescription:

✔ Must include one of the following terms:
For CPAP: Continuous Positive Airway Pressure, or CPAP
For APAP: AutoPAP, APAP, Auto Adjusting or Self Adjusting CPAP, Auto Set, Auto CPAP, Continuous Positive Airway Pressure or CPAP, Auto-titrating

✔ Must include settings:
For CPAP: Your specific single pressure setting: _ CM/H20
For APAP: Your pressure range from _ to ___ CM/H20

✔ Your physician’s signature

✔ Your physician’s contact information (including fax)

✔ The patient’s full name

✔ Valid date

For more information on our Prescription Policy, please click HERE.