Warranty Policy

Transcend Inc. (“Transcend”) provides this non-transferable, limited warranty to the initial consumer who purchased the product directly from Transcend or one of its authorized dealers.

Transcend warrants each new Product will be free from defects in materials and workmanship and will perform in accordance with the Product specifications under conditions of normal and proper use and maintenance in accordance with applicable instructions subject to the exclusions below.  See table below for product warranty coverage.

This warranty does not cover (a) any damage caused as a result of improper use, accident, misuse, abuse, water ingress, alteration or modification of the product, (b) repairs carried out by any service organization that has not been expressly authorized by Transcend to perform such repairs, (c) any damage or contamination due to cigarette, pipe cigar or other smoke, (d) any damage caused by exposure to ozone, activated oxygen or other gases (e) failure to operate in accordance with the terms of the operating manual and instructions, (f) lack of reasonable care or (g) other defects not related to material or workmanship.

This warranty is not transferable. If Transcend finds that a product returned for service or the issue raised is not covered under this limited warranty, Transcend may charge an evaluation fee and return shipping.

If a Product does not meet the warranty above, Transcend will repair or replace the Product or any of its parts, or refund the original purchase price, in Transcend’s sole discretion, subject to the exclusions below. Transcend may use new or remanufactured assemblies, components and parts in repair and new or refurbished devices for replacement. The balance of the original warranty will apply to any Product or component of a Product repaired or replaced under this warranty.

The warranty is void on any product sold, or resold, outside the country of original purchase.

EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, TRANSCEND MAKES NO WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE REGARDING THE PRODUCT OR ITS QUALITY OR PERFORMANCE. TRANSCEND SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL TRANSCEND’S MAXIMUM LIABILITY UNDER THESE WARRANTIES EXCEED THE ORIGINAL PURCHASE PRICE OR WILL TRANSCEND BE LIABLE FOR ANY ECONOMIC LOSS, LOSS OF PROFITS, OVERHEAD OR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Repair, replacement or return of purchase price by Transcend is the initial purchaser’s sole and exclusive remedy under this warranty.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions and limitations may not apply to you. Warranty claims on a defective product must be made by the initial consumer at the point of purchase within 30 days after the discovery of the defect.

Any repair, replacement, or refund obligation would not apply if the device has been repaired or otherwise altered in a facility not authorized in writing by Transcend. To exercise your rights under this warranty, please fill out the form HERE to begin the process.