Warranty Policy

We are proud to warrant our Transcend devices and we guarantee they will perform in accordance with the stated product specifications for a period indicated in the table below:

Product Warranty Period from Date of Purchase

Transcend Micro - 2 years
Transcend 3 - 3 years
Transcend 365 - 2 years
Transcend P8 and P10 Batteries - 9 months
Transcend Portable Solar Charger - 1 year

Any repair, replacement, or refund obligation would not apply if the device has been repaired or otherwise altered in a facility not authorized in writing by Transcend. To exercise your rights under this warranty, please fill out the form HERE to begin the process.

Warranty Policy

Interest-Free Monthly Payments

Prescription Required

This device requires a prescription to purchase which you will be able to upload after checking out.

If you do not have your prescription our Medical Records team will work with you and your doctor to obtain a valid prescription. If you have any questions or would like assistance, please call 800-311-5840.

A valid prescription:

✔ Must include one of the following terms:
For CPAP: Continuous Positive Airway Pressure, or CPAP
For APAP: AutoPAP, APAP, Auto Adjusting or Self Adjusting CPAP, Auto Set, Auto CPAP, Continuous Positive Airway Pressure or CPAP, Auto-titrating

✔ Must include settings:
For CPAP: Your specific single pressure setting: _ CM/H20
For APAP: Your pressure range from _ to ___ CM/H20

✔ Your physician’s signature

✔ Your physician’s contact information (including fax)

✔ The patient’s full name

✔ Valid date

For more information on our Prescription Policy, please click HERE.