If you’re having issues receiving your one time password, please double-check your email spelling. We’ve seen many bounces due to errors in email. Errors we’ve seen:

For example, the user is Tony Stark and the email is tonystark@gmail.com. Note the bold letters.

  • Missing characters, tonystak@gmail.com, which is missing the R in Stark.
  • Extra characters, like tonystark@gmail.commm.


If you’re still having issues, please contact us at info@mytranscend.com.