Basics
Humidification
Power Options
Power options for Transcend CPAP devices:
Power options for Transcend Micro: P8 Battery, PSA5 AC Power Supply
Power options for Transcend 3: P8 Battery, P10 Battery, PSA2 AC Power Supply
Power options for Transcend 365: P10 Battery, PSA3 AC Power Supply
Power options for first-generation Transcend CPAPs: P8 Batteries, PSA2 AC Power Supply
Battery performance and humidity level will vary depending upon CPAP therapy pressure, breathing rate, tidal volume, leak rate, and altitude.
Product Information
Yes. Transcend travel CPAP devices have internal memory that captures compliance data for up to 13 months. A full compliance report, including AHI, leak detection, hours of use, and other data can be viewed by using the Transcend Desktop Software.
Transcend Micro and Transcend 365 are warranted for workmanship for a period of 2 years. Transcend 3 is warranted for a period of 3 years. In the event the Transcend CPAP must be returned for warranty replacement, contact the dealer you purchased your device from to obtain a Return Merchandise Authorization (RMA) number. Once you have an RMA number, you can return your CPAP directly to Transcend with that authorization number.
If you are a healthcare provider or durable medical equipment (DME) supplier you can order Transcend by calling 877-621-9626 or email sales@mytranscend.com.
If you are a CPAP user you can purchase Transcend from your local DME supplier or on the internet through a number of online CPAP suppliers. Please visit our online store or call Transcend customer care support (800-954-0857) to locate a dealer near you.
Operations
Changing CPAP Pressure
Other
Troubleshooting Guide
Possible Cause: Power is not completely connected to the CPAP.
Solution: Ensure that the power source is completely and correctly connected to the Transcend CPAP.
Possible Cause: Power source is defective.
Solution: Ensure that a solid green LED light shows up on the AC power supply when it is plugged into a power outlet and connected to the Transcend CPAP. If you are using a battery, check that the battery is fully charged A green LED light will appear on the battery when it is plugged into the power supply if the battery is fully charged. If there is a fault with the battery, a red LED will appear.
Possible Cause: Mask is not fitted properly, resulting in excessive air leak.
Solution: Ensure your mask is fitted securely and comfortably against your face. Please refer to your Transcend Quick Guide - Fitting section for detailed instructions.
Possible Cause: Mask tubing is not fully connected.
Solution: Check that the mask tubing is completely connected to the CPAP and mask. See your Transcend Quick Guide - Connecting section for detailed instructions.
Possible Cause: Power is not completely connected to the CPAP.
Solution: Ensure that the power source is completely and correctly connected to the Transcend CPAP.
Possible Cause: Power source is defective.
Solution: Ensure that a solid green LED light shows up on the AC power supply when it is plugged into a power outlet and connected to the Transcend CPAP. If you are using a battery, check that the battery is fully charged. A green LED light will appear on the battery when it is plugged into the power supply if the battery is fully charged. If there is a fault with the battery, a red LED will appear.
Possible Cause: Mask is not fitted properly, resulting in excessive air leak.
Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide - Fitting section for detailed instructions.
Possible Cause: Air supply tube is not fully connected.
Solution: Check that the air supply tube is completely connected to the CPAP and mask. See the Transcend Quick Guide - Fitting section for detailed instructions.
Possible Cause: Air supply tube is blocked or punctured.
Solution: Check that tubing is clear of debris and free of any punctures.
Possible Cause: Air filter is dirty.
Solution: Change the air filter.
Possible Cause: The ramp feature is enabled.
Solution: To accelerate the rate of gradual pressure increase while the ramp feature is enabled, hold down the ramp button until you reach a comfortable pressure. The device will continue in ramp mode until it reaches your prescribed therapy pressure. To bypass the ramp feature, do not press the ramp button once the device is in On mode.
Possible Cause: Mask is not fitted properly, resulting in excessive air leak.
Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide - Fitting section for detailed instructions.
Possible Cause: Air supply tube is not fully connected.
Solution: Check that the air supply tube is completely connected to the CPAP and mask. See the Transcend Quick Guide - Fitting section for detailed instructions.
Possible Cause: Air supply tube is blocked or punctured.
Solution: Check that tubing is clear of debris and free of any punctures.
Possible Cause: Air filter is dirty.
Solution: Change the air filter.
Possible Cause: The ramp feature is enabled.
Solution: To accelerate the rate of gradual pressure increase while the ramp feature is enabled, hold down the ramp button until you reach a comfortable pressure. The device will continue in ramp mode until it reaches your prescribed therapy pressure. To bypass the ramp feature, do not press the ramp button once the device is in On mode.
Possible Cause: Mask is not fitted properly, resulting in excessive air leak.
Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide - Fitting section for detailed instructions.
Possible Cause: Mask tubing is not fully connected.
Solution: Check that the mask tubing is completely connected to the CPAP and mask. Please see the Transcend Quick Guide - Fitting section for detailed instructions.
Possible Cause: Air tubing is blocked or punctured.
Solution: Check that tubing is clear of debris and free of any punctures.
Possible Cause:The Transcend WhisperSoft muffler isn't attached to the device or is damaged.
Solution:Connect the Transcend WhisperSoft muffler to the device with the provided air hoses. Or, contact Transcend Customer Care for a replacement.
Possible Cause: CPAP device pressure may be set too high.
Solution: Try breathing through your nose with your mouth closed. Use the ramp feature to acclimate to the pressure while falling asleep. If the pressure remains problematic, contact your homecare provider.
Possible Cause: There are several fault modes to signify specific errors that may occur with your Transcend CPAP.
Solution: Please see the following fault mode tables for more detailed information. When viewing the LED lights, the Device LED is the green light and the Fault LED is the amber light.