Frequently Asked Questions

1 Can I still receive CPAP therapy off the grid?
Using a Transcend unit completely off the grid is possible and quite simple! Purchasing one of the Transcend batteries is the easiest way to ensure you’ll be able to use your Transcend CPAP when away from a wall power source. You can also use the Transcend Solar Panel to charge your Transcend battery to operate your Transcend CPAP.
2Can I travel with Transcend? Can I use it on a commercial flight?
Yes! You can take your Transcend CPAP device with you on your flight. And, as a medical device, it will not count as one of your carry-on items. Make sure that you always carry your device with you as CPAP machines can be damaged by normal luggage handling procedures. Your doctor can provide an official letter stating that you need to carry your device with you, if necessary. Transcend is FAA-approved for inflight use with battery. Be sure to call the airline in advance to clarify procedures and in-flight policies.
3How long will the battery last in my Transcend CPAP?
Transcend offers a P8 battery which delivers up to two nights worth of therapy at 14 cmH2O. These averages may vary depending on leak rate and altitude.
4Do you offer masks with your CPAP devices?
Our CPAPs do not come with a mask as they are designed to be used with virtually any CPAP mask: nasal cushion, nasal pillow, or full face design.

Humidification

1How does the Transcend 365 humidifier work?
The Transcend 365 is the first and only CPAP system to use patented Capillary Force Vaporizer™ (CFV) technology. CFV uses wicking action to pull water from your reservoir and deliver warm, moist air to you only when you inhale. Rather than using a heated plate to warm the water in the reservoir, as most heated humidifiers do, the Transcend 365 uses vaporization to deliver humidification in the same fashion a nebulizer would deliver vaporized air to you. This special method for humidification delivery uses about half the water of a standard heated humidifier and much less energy. That’s how the Transcend 365 humidifier can be so small and portable, deliver full humidification almost immediately, and can even operate on battery power!
2Can I pack my Transcend 365 with water in the reservoir?
No. Keeping water in the reservoir will result in water entering the CPAP device. Always completely empty your humidifier reservoir before transporting it.
3Can I use tap water with the Transcend 365?
No. The Transcend 365 humidifier uses a special heating element that will become corroded from the mineral particles in tap water. Please use distilled water. If distilled or purified water is not available, use the optional Transcend Water Filter, which will allow you to use tap water to fill your device. Distilled water is always the best choice.
4What should I do if I forgot my portable Transcend Water Filter and can’t access distilled water?
The mineral particles in tap water can quickly corrode your humidifier. The Transcend 365 measures the water purity in the humidifier reservoir. If tap water is present, the humidifier will generate a caution. Bypassing the caution will void your device heater warranty. Therefore, if you cannot access distilled water and do not have the Transcend Water Filter it is better to run your Transcend 365 without humidification. The Transcend 365 will operate normally without water in the humidifier.
5Does the Transcend Micro and Transcend 3 offer humidification?
Both the Transcend Micro and Transcend 3 do not offer built-in humidification. Transcend offers a Heat Moisture Exchange (HME) that can be attached to the Transcend Micro and Transcend 3 to provide an inline waterless humidification solution. Simply attach the HME between your mask and your standard air hose. HME Filters should be changed about once a week for best results.

Power Options

1What power options are available?

Power options for Transcend CPAP devices:

  • Power options for Transcend Micro: P8 Battery, PSA5 AC Power Supply

  • Power options for Transcend 3: P8 Battery, P10 Battery, PSA2 AC Power Supply

  • Power options for Transcend 365: P10 Battery, PSA3 AC Power Supply

  • Power options for first-generation Transcend CPAPs: P8 Batteries, PSA2 AC Power Supply

2Do I need to charge the battery pack before I use it for the first time?
Yes, make sure the Transcend battery is fully charged before using it with your Transcend device for the first time. Please refer to the battery user manual for initial use, care and storage instructions.
3Can I charge the battery pack while it is connected to my Transcend CPAP?
Yes, the Transcend battery can be recharged with the AC power supply while you are using your Transcend CPAP.
4How long will the battery power my Transcend?

Battery performance and humidity level will vary depending upon CPAP therapy pressure, breathing rate, tidal volume, leak rate, and altitude.

5Can all Transcend CPAPs be battery operated?
Yes, all Transcend CPAP devices can be operated with a battery. Battery type will vary depending on the CPAP model. Transcend Micro is only compatible with the Transcend P8 battery. Transcend 365 is only compatible with the Transcend P10 battery. Transcend 3 is compatible with both the Transcend P8 and P10 batteries.

Product Information

1Can I use Transcend overseas?
Yes! The Transcend 3 and Transcend 365 devices include AC power supply options that makes it easy to use outside the United States. The power supply includes international power adaptors/cords. The Transcend Micro doesn't include international plugs or cords.Do not use a power converter with your Transcend CPAP devices.
2Where can I purchase Transcend CPAP, accessories and spare/replacement parts?
Transcend CPAP, accessories and parts are available on our website or at reputable medical equipment dealers. You can visit our MyTranscend Store, call Transcend customer care support (877-621-9626), or find a dealer near you.
3What masks seals can I use with Transcend?
Transcend CPAPs are compatible with any CPAP mask and can be used with any standard CPAP air hose. Exception is the Transcend Micro which requires a custom air hose to connect your existing mask to the device.
4Does Transcend CPAP have a ramp feature?
Yes. Transcend CPAPs provide ramp within the range of 5-45 minutes in five (5) minute increments.
5Do Transcend devices collect compliance data?

Yes. Transcend travel CPAP devices have internal memory that captures compliance data for up to 13 months. A full compliance report, including AHI, leak detection, hours of use, and other data can be viewed by using the Transcend Desktop Software.

6How long is my Transcend CPAP covered by the Transcend warranty?

Transcend Micro and Transcend 365 are warranted for workmanship for a period of 2 years. Transcend 3 is warranted for a period of 3 years. In the event the Transcend CPAP must be returned for warranty replacement, contact the dealer you purchased your device from to obtain a Return Merchandise Authorization (RMA) number. Once you have an RMA number, you can return your CPAP directly to Transcend with that authorization number.

7Transcend CPAP is so small. Is it too fragile for me to use every day?
No. Transcend CPAP devices are built to rigorous standards. The testing requirements are established by the International Standards Organization (ISO) and passing the tests is required to obtain approval by the Food and Drug Administration (FDA) or regulatory agencies outside the U.S. Transcend miniCPAP devices are rugged and durable.
8Do the batteries have a warranty?
Yes, the warranty period on batteries is 9 months.
9How do I place an order for Transcend products?

If you are a healthcare provider or durable medical equipment (DME) supplier you can order Transcend by calling 877-621-9626 or email sales@mytranscend.com.

If you are a CPAP user you can purchase Transcend from your local DME supplier or on the internet through a number of online CPAP suppliers. Please visit our online store or call Transcend customer care support (800-954-0857) to locate a dealer near you.

Operations

1What should I do if I am experiencing problems with my Transcend device or accessories?
Your healthcare provider or a Transcend Customer Care Specialist(877-621-9626) can assist with any questions you may have.
2How is the pressure set on a Transcend travel CPAP?
Pressure must be set by a Clinician or DME.
3Should “Dry Mode” setting be run with or without tubing?
Drying mode serves as a method to dry out excess moisture remaining from device usage. As such, it is preferable to keep the hose and interface attached, but not required.

Changing CPAP Pressure

1What if I need to change the therapy pressure on my Transcend CPAP?
Your clinician or durable medical equipment (DME) dealer will set therapy pressure for you. If you need to change your therapy pressure setting after you have received your Transcend, you must contact your dealer and have them make the appropriate adjustments for you.
2Do I need to make any adjustments to my Transcend if I travel or fly at high altitudes?
No. Transcend automatically compensates therapy pressure to altitudes of up to 8,000 feet.

Other

1How can I learn about new accessories and advances made to Transcend products?
Please subscribe to the Transcend email list on the Contact page to receive updated information about Transcend products, or email info@mytranscend.com.
2Is Transcend covered by private insurance?
Generally yes, but because reimbursements vary from company to company. You should contact your insurance company to be sure. It is recommended that you contact your local DME or healthcare provider for advice in the event you want to use your insurance to help pay for Transcend CPAP.

Troubleshooting Guide

1Problem: The Transcend CPAP LED lights on the keypad do not go through the initial flash sequence when the CPAP is connected to a power source.

Possible Cause: Power is not completely connected to the CPAP.

Solution: Ensure that the power source is completely and correctly connected to the Transcend CPAP.

Possible Cause: Power source is defective.

Solution: Ensure that a solid green LED light shows up on the AC power supply when it is plugged into a power outlet and connected to the Transcend CPAP. If you are using a battery, check that the battery is fully charged A green LED light will appear on the battery when it is plugged into the power supply if the battery is fully charged. If there is a fault with the battery, a red LED will appear.

2Problem: CPAP shuts off unexpectedly.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.

Solution: Ensure your mask is fitted securely and comfortably against your face. Please refer to your Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Mask tubing is not fully connected.

Solution: Check that the mask tubing is completely connected to the CPAP and mask. See your Transcend Quick Guide - Connecting section for detailed instructions.

Possible Cause: Power is not completely connected to the CPAP.

Solution: Ensure that the power source is completely and correctly connected to the Transcend CPAP.

Possible Cause: Power source is defective.

Solution: Ensure that a solid green LED light shows up on the AC power supply when it is plugged into a power outlet and connected to the Transcend CPAP. If you are using a battery, check that the battery is fully charged. A green LED light will appear on the battery when it is plugged into the power supply if the battery is fully charged. If there is a fault with the battery, a red LED will appear.

3Problem: Air pressure delivered by the Transcend CPAP is too low.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.

Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Air supply tube is not fully connected.

Solution: Check that the air supply tube is completely connected to the CPAP and mask. See the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Air supply tube is blocked or punctured.

Solution: Check that tubing is clear of debris and free of any punctures.

Possible Cause: Air filter is dirty.

Solution: Change the air filter.

Possible Cause: The ramp feature is enabled.

Solution: To accelerate the rate of gradual pressure increase while the ramp feature is enabled, hold down the ramp button until you reach a comfortable pressure. The device will continue in ramp mode until it reaches your prescribed therapy pressure. To bypass the ramp feature, do not press the ramp button once the device is in On mode.

4Problem: No airflow from the Transcend device.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.

Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Air supply tube is not fully connected.

Solution: Check that the air supply tube is completely connected to the CPAP and mask. See the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Air supply tube is blocked or punctured.

Solution: Check that tubing is clear of debris and free of any punctures.

Possible Cause: Air filter is dirty.

Solution: Change the air filter.

Possible Cause: The ramp feature is enabled.

Solution: To accelerate the rate of gradual pressure increase while the ramp feature is enabled, hold down the ramp button until you reach a comfortable pressure. The device will continue in ramp mode until it reaches your prescribed therapy pressure. To bypass the ramp feature, do not press the ramp button once the device is in On mode.

5Problem: The CPAP is too noisy.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.

Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Mask tubing is not fully connected.

Solution: Check that the mask tubing is completely connected to the CPAP and mask. Please see the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Air tubing is blocked or punctured.

Solution: Check that tubing is clear of debris and free of any punctures.

Possible Cause:The Transcend WhisperSoft muffler isn't attached to the device or is damaged.

Solution:Connect the Transcend WhisperSoft muffler to the device with the provided air hoses. Or, contact Transcend Customer Care for a replacement.

6Problem: Discomfort due to a feeling of high pressure.

Possible Cause: CPAP device pressure may be set too high.

Solution: Try breathing through your nose with your mouth closed. Use the ramp feature to acclimate to the pressure while falling asleep. If the pressure remains problematic, contact your homecare provider.

7Problem: LED Fault mode appears on the Transcend travel CPAP.

Possible Cause: There are several fault modes to signify specific errors that may occur with your Transcend CPAP.

Solution: Please see the following fault mode tables for more detailed information. When viewing the LED lights, the Device LED is the green light and the Fault LED is the amber light.

8Lights are blinking on my Transcend CPAP. What do they mean?
Blinking LED lights can indicate many things. Refer to the Transcend User Manual for your device for a full description.
0