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  • Dealer Home
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  • Warranty Repair/Return Authorization

Return Goods Authorization

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RGA Type(Required)
Please select the type of RMA you are submitting.
Name(Required)
Return Address(Required)
Select the product you are returning or having repaired. ***Always select your CPAP if it is not just an accessory***
Date of Purchase(Required)
Select the date of purchase, if unknown select todays date.
  • The serial number is located on the bottom of the CPAP.
  • Format: LNNLNNNNN (L=Letter, N=Number)
  • The 4th character is a letter. If it looks like a 1, it's actually the letter I.
  • If your CPAP has a curved bottom, there's a clip under the power port to remove the bottom cover plate first.
If you choose other, please describe your product.
Select the option that most closely aligns with your issue
Provide a brief explanation of the issue as well as any troubleshooting steps that have been taken.
Upload pictures that can be used to help identify issues.
Drop files here or
Max. file size: 128 MB.

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    Submitting a testimonial or feedback hereby grants Transcend a worldwide, perpetual, irrevocable, non-exclusive, transferable royalty-free license and right to use, copy, modify, create derivative works based upon and otherwise use your suggestions, feedback, reviews and testimonials for any purpose (including for marketing), without any notice, compensation or other obligation to you.

    Why Buy Refurbished?

    Good as New Icon

    As good as new

    Every Certified Refurbished CPAP undergoes a thorough internal and external cleaning, and is fitted where needed with replacement parts

    		2 Year warranty Icon

    2-year warranty

    Backing our quality commitment is a 2-year warranty, the same as a new product.

    		 Cost Savings Icon

    Lower prices

    Start getting the sleep you deserve. All Certified Refurbished CPAPs are available for less. Plus, free shipping!
    Package Icon

    The whole package

    Certified Refurbished CPAPs come in new packaging with everything a new product would: hoses, filters, power supplies, etc.

    Diamond Icon

    High standards

    With complete functionality and quality testing, rest assured that your Certified Refurbished CPAP will be as good as new.

    		 Recycle Icon

    Go green

    Purchasing a Certified Refurbished CPAP is a sustainable way to recycle and reuse some components and materials, ultimately reducing our waste and carbon footprint.

    Interest-Free Monthly Payments

    Available Online at Checkout and by Phone:

    4 equal interest-free payments charged monthly

    10 equal interest-free payments charged every two weeks

     

    Call  800-954-0857 or LIVE CHAT with a Transcend Team Member
    (M-F 7:30am – 5:30pm CST)

     

    *Interest free payments require your account to remain in good standing.  A late payment fee of $25 will be charged to each payment not made in a timely manner.

    Prescription Required

    This device requires a prescription to purchase which you will be able to upload after checking out.
    If you do not have your prescription our Medical Records team will work with you and your doctor to obtain a valid prescription.  If you have any questions or would like assistance, please call 800-311-5840.
    A valid prescription:
    ✔ Must include one of the following terms:
    For CPAP: Continuous Positive Airway Pressure, or CPAP
    For APAP: AutoPAP, APAP, Auto Adjusting or Self Adjusting CPAP, Auto Set, Auto CPAP, Continuous Positive Airway Pressure or CPAP, Auto-titrating
    ✔ Must include settings:
    For CPAP: Your specific single pressure setting: ___ CM/H20
    For APAP: Your pressure range from ___ to ___ CM/H20
    ✔ Your physician’s signature
    ✔ Your physician’s contact information (including fax)
    ✔ The patient’s full name
    ✔ Valid date
    For more information on our Prescription Policy, please click HERE.