Shipping & Returns

Shipping Policy
All orders will be processed on the next business day. Orders with prescription products will ship upon receipt of your CPAP prescription. Once your order is placed through the shop, you will be prompted to complete the Prescription Collection section. Please be sure to complete this section before leaving the website. Prescriptions received before 3:30 pm EST Monday through Friday will be shipped the same day via the selected shipping choice at checkout. Prescriptions received after 3:30 pm EST Monday through Friday will be shipped on the following business day. We will contact you by phone or email if an item that is ordered is on backorder.
Standard shipping
Standard shipping is our default shipping method. Under this option, we will use either United Parcel Service (UPS) or the United States Post Office (USPS) to ship miniCPAP packages. We will make this determination based on speed and cost effectiveness.
For orders over $99, this service is free in the continental United States (excludes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands). For orders ranging from $0-$98.99, the fee is a flat rate of $6.50 in the continental United States (Excludes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands).
Standard Shipping
Next Business Day

Second Business Day

Third Business Day
Orders over $99 in 48 continental United States. FREE $79.99** $39.99** $25.99**
Orders under $99 in 48 continental United States. $6.50
$85.99** $44.99** $29.99**
HI, AK and Puerto Rico Shipping Costs (No Battery) $34.99 $85.99** $48.99** N/A
HI, AK and Puerto Rico Shipping Costs (Battery included) N/A
Cannot ship lithium ion batteries via Ground
$85.99** $48.99** N/A
Guam Shipping Cost ****
Virgin Islands Shipping Cost ****
*Call our sales team 800-678-9695 for a shipping quote.
**Price will be higher if Saver rate not available.
Return Policy will ONLY accept returned products within the terms of the 60-day risk-free trial. No returns will be accepted after your 60-day risk-free trial period has expired; which starts on the day you receive your order and expires 60 days thereafter. Please contact our customer service team at 866-978-9481 or email us at to request an RMA (return materials authorization) number prior to returning your order under the 60-day risk-free trial terms. Shipping costs to return your order are non-refundable. No credits or refunds will be issued until we have received all products and their corresponding parts back and examined them.
If the product has a manufacturer defect, please contact our office and we will send an RMA, if needed. Please note that the manufacturer will make all warranty decisions.
  • "Thank you for the miniCPAP! I used it on the plane, and in Zambia, Zimbabwe and in Ethopia. On the plane, the miniCPAP was a priceless asset. I had a very long direct flight from D.C. to Ethiopia and used it several times. I am going on another mission trip to Cuba with your CPAP!"
    5 star rating
  • "Thank you, thank you, thank you! Your miniCPAP, batteries and solar charger system are solely responsible for making a dream come true. I recently returned from a once in a lifetime fly-in fishing trip in Northern Alberta. Due to the length of the flight, we were severely restricted with the weight of our gear. Were it not for your small, lightweight system, I would not have been there. For this I am eternally grateful. You have a very good system that should give freedom to many CPAP users."
    5 star rating
  • "Packing this light would not have been possible with any other CPAP machine."

    "I am a frequent business traveler and the owner of a miniCPAP Transcend® CPAP machine. The Transcend CPAP machine is well worth the money. It is easy to pack (small and light – the CPAP, hose, mask, power supply, and battery all fit easily in the carrying case) and is comparable in terms of quiet (extremely so) to my more expensive CPAP. Recently while traveling in Europe, I had a number of overnight side trips. Due to the portability of the Transcend CPAP, I was able to only carry a backpack on each of these three overnight side trips. Packing this light would not have been possible with any other CPAP machine."
    5 star rating
  • "The space and weight savings are hugely appreciated."

    "Transcend is significantly smaller and lighter. Perfectly good for use at home or on the road, it’s been an appreciated improvement over my first machine. I got my Transcend just days before heading to Europe in August and September, where I slept in about 40 different beds during the trip, and I was so glad I did as the space and weight savings is hugely appreciated."
    5 star rating